Service Sales Support Position - Lenexa, Kansas

his position is responsible for providing sales support through value proposition, products and services to customers. This position is responsible for responding in a timely manner to inquiries received by phone, e-mail, fax or mail. These inquiries include request for quotes, order entry, application assistance, product selection and resolving customer issues. Outbound activities include following up on quotes, opportunities, leads and maintaining account relations. The position is responsible for maximizing profitability and utilizes price optimization to realize sales growth at the best price. The position is responsible for promoting and developing business opportunities through exceptional customer support. - See more at: http://awea-jobs.jobtarget.com/c/job.cfm?site_id=770&job=16284000#sthash... position is responsible for providing sales support through value proposition, products and services to customers. This position is responsible for responding in a timely manner to inquiries received by phone, e-mail, fax or mail. These inquiries include request for quotes, order entry, application assistance, product selection and resolving customer issues. Outbound activities include following up on quotes, opportunities, leads and maintaining account relations. The position is responsible for maximizing profitability and utilizes price optimization to realize sales growth at the best price. The position is responsible for promoting and developing business opportunities through exceptional customer support.

Major Areas of Duties & Responsibilities:

• Handling customer inquiries for parts and services received by phone, e-mail, fax or mail.
• Conduct  in-person sales calls to present company capabilities, close a sale and resolve customer issues.
• Prepare and process quotations in a timely and accurate manner per customer requests.
• Regular outbound calling to follow-up on quotations to ensure high closure rate, identify opportunities and qualify leads.
• Maintains pricing data for North American customers and inputs appropriate pricing in Axapta master data.
• Provides application and product selection assistance.
• Provides support to Service Sales Manager & Channel Partners.
• Assist as needed to process customer orders.
• Understands kk-electronic products, services and capabilities. Familiar with components used in turbine control and electrical systems.
• Understands the wind energy industry, channels to market, competitors and buying influences.
• Follows all company policies, procedures and ethical standards.
• Provides back-up to Customer Service personnel and Distribution Team Lead.
• Maintain account relationships with key decision-makers at assigned accounts and cultivate long-term relationships at all levels of account organization.
• Engage in other activities as needed to fully satisfy the customer.
• Perform other duties as assigned by the Service Sales Manager as related to the position.

Skills, Competencies, Experience & Attributes Required:

• Electrical & electronic educational background with good skills in sales process activities.
• High level of competence in practical electrical & electronic pricing strategies.
• Knowledge and experience with control systems, PLCs and industrial computer systems.
• Work experience related and knowledge of wind turbine control and electrical systems.
• 2-5 years of inside or outside sales experience in the wind energy industry or related markets selling similar control and electrical systems in a business-to-business environment.
• Demonstrated ability to successfully communicate electrical & electronic concepts to customers, service providers and engineers.
• A positive attitude and professional appearance along with the ability to thrive in a small company environment and build strong relationships with co-workers, customers and partners.
• Successfully perform duties with a sense of urgency.
• Must be persistent, action-oriented, results-driven and self-motivated.
• Strong interpersonal and customer service skills.
• Good written and verbal communication skills.
• Strong organizational skills, ability to set priorities and meet deadlines.
• Ability to prioritize and multi-task numerous activities but remain immediately available for incoming calls.
• Skilled using personal computer, Microsoft Office applications, Customer Relationship Management Software (CRM) and ERP systems.

Physical & Environmental Requirements:

• Ability to perform work, i.e. standing, stooping, walking and minor lifting.
• Travel and overnight stay is required on an as needed basis when customer visits are required.
• Willingness to travel to Europe for training and company orientation.
• Flexible approach to working hours.

This position is responsible for providing sales support through value proposition, products and services to customers. This position is responsible for responding in a timely manner to inquiries received by phone, e-mail, fax or mail. These inquiries include request for quotes, order entry, application assistance, product selection and resolving customer issues. Outbound activities include following up on quotes, opportunities, leads and maintaining account relations. The position is responsible for maximizing profitability and utilizes price optimization to realize sales growth at the best price. The position is responsible for promoting and developing business opportunities through exceptional customer support.

Major Areas of Duties & Responsibilities:

• Handling customer inquiries for parts and services received by phone, e-mail, fax or mail.
• Conduct  in-person sales calls to present company capabilities, close a sale and resolve customer issues.
• Prepare and process quotations in a timely and accurate manner per customer requests.
• Regular outbound calling to follow-up on quotations to ensure high closure rate, identify opportunities and qualify leads.
• Maintains pricing data for North American customers and inputs appropriate pricing in Axapta master data.
• Provides application and product selection assistance.
• Provides support to Service Sales Manager & Channel Partners.
• Assist as needed to process customer orders.
• Understands kk-electronic products, services and capabilities. Familiar with components used in turbine control and electrical systems.
• Understands the wind energy industry, channels to market, competitors and buying influences.
• Follows all company policies, procedures and ethical standards.
• Provides back-up to Customer Service personnel and Distribution Team Lead.
• Maintain account relationships with key decision-makers at assigned accounts and cultivate long-term relationships at all levels of account organization.
• Engage in other activities as needed to fully satisfy the customer.
• Perform other duties as assigned by the Service Sales Manager as related to the position.

Skills, Competencies, Experience & Attributes Required:

• Electrical & electronic educational background with good skills in sales process activities.
• High level of competence in practical electrical & electronic pricing strategies.
• Knowledge and experience with control systems, PLCs and industrial computer systems.
• Work experience related and knowledge of wind turbine control and electrical systems.
• 2-5 years of inside or outside sales experience in the wind energy industry or related markets selling similar control and electrical systems in a business-to-business environment.
• Demonstrated ability to successfully communicate electrical & electronic concepts to customers, service providers and engineers.
• A positive attitude and professional appearance along with the ability to thrive in a small company environment and build strong relationships with co-workers, customers and partners.
• Successfully perform duties with a sense of urgency.
• Must be persistent, action-oriented, results-driven and self-motivated.
• Strong interpersonal and customer service skills.
• Good written and verbal communication skills.
• Strong organizational skills, ability to set priorities and meet deadlines.
• Ability to prioritize and multi-task numerous activities but remain immediately available for incoming calls.
• Skilled using personal computer, Microsoft Office applications, Customer Relationship Management Software (CRM) and ERP systems.

Physical & Environmental Requirements:

• Ability to perform work, i.e. standing, stooping, walking and minor lifting.
• Travel and overnight stay is required on an as needed basis when customer visits are required.
• Willingness to travel to Europe for training and company orientation.
• Flexible approach to working hours.

This position is responsible for providing sales support through value proposition, products and services to customers. This position is responsible for responding in a timely manner to inquiries received by phone, e-mail, fax or mail. These inquiries include request for quotes, order entry, application assistance, product selection and resolving customer issues. Outbound activities include following up on quotes, opportunities, leads and maintaining account relations. The position is responsible for maximizing profitability and utilizes price optimization to realize sales growth at the best price. The position is responsible for promoting and developing business opportunities through exceptional customer support.

Major Areas of Duties & Responsibilities:

• Handling customer inquiries for parts and services received by phone, e-mail, fax or mail.
• Conduct  in-person sales calls to present company capabilities, close a sale and resolve customer issues.
• Prepare and process quotations in a timely and accurate manner per customer requests.
• Regular outbound calling to follow-up on quotations to ensure high closure rate, identify opportunities and qualify leads.
• Maintains pricing data for North American customers and inputs appropriate pricing in Axapta master data.
• Provides application and product selection assistance.
• Provides support to Service Sales Manager & Channel Partners.
• Assist as needed to process customer orders.
• Understands kk-electronic products, services and capabilities. Familiar with components used in turbine control and electrical systems.
• Understands the wind energy industry, channels to market, competitors and buying influences.
• Follows all company policies, procedures and ethical standards.
• Provides back-up to Customer Service personnel and Distribution Team Lead.
• Maintain account relationships with key decision-makers at assigned accounts and cultivate long-term relationships at all levels of account organization.
• Engage in other activities as needed to fully satisfy the customer.
• Perform other duties as assigned by the Service Sales Manager as related to the position.

Skills, Competencies, Experience & Attributes Required:

• Electrical & electronic educational background with good skills in sales process activities.
• High level of competence in practical electrical & electronic pricing strategies.
• Knowledge and experience with control systems, PLCs and industrial computer systems.
• Work experience related and knowledge of wind turbine control and electrical systems.
• 2-5 years of inside or outside sales experience in the wind energy industry or related markets selling similar control and electrical systems in a business-to-business environment.
• Demonstrated ability to successfully communicate electrical & electronic concepts to customers, service providers and engineers.
• A positive attitude and professional appearance along with the ability to thrive in a small company environment and build strong relationships with co-workers, customers and partners.
• Successfully perform duties with a sense of urgency.
• Must be persistent, action-oriented, results-driven and self-motivated.
• Strong interpersonal and customer service skills.
• Good written and verbal communication skills.
• Strong organizational skills, ability to set priorities and meet deadlines.
• Ability to prioritize and multi-task numerous activities but remain immediately available for incoming calls.
• Skilled using personal computer, Microsoft Office applications, Customer Relationship Management Software (CRM) and ERP systems.

Physical & Environmental Requirements:

• Ability to perform work, i.e. standing, stooping, walking and minor lifting.
• Travel and overnight stay is required on an as needed basis when customer visits are required.
• Willingness to travel to Europe for training and company orientation.
• Flexible approach to working hours.

This position is responsible for providing sales support through value proposition, products and services to customers. This position is responsible for responding in a timely manner to inquiries received by phone, e-mail, fax or mail. These inquiries include request for quotes, order entry, application assistance, product selection and resolving customer issues. Outbound activities include following up on quotes, opportunities, leads and maintaining account relations. The position is responsible for maximizing profitability and utilizes price optimization to realize sales growth at the best price. The position is responsible for promoting and developing business opportunities through exceptional customer support.

Major Areas of Duties & Responsibilities:

• Handling customer inquiries for parts and services received by phone, e-mail, fax or mail.
• Conduct  in-person sales calls to present company capabilities, close a sale and resolve customer issues.
• Prepare and process quotations in a timely and accurate manner per customer requests.
• Regular outbound calling to follow-up on quotations to ensure high closure rate, identify opportunities and qualify leads.
• Maintains pricing data for North American customers and inputs appropriate pricing in Axapta master data.
• Provides application and product selection assistance.
• Provides support to Service Sales Manager & Channel Partners.
• Assist as needed to process customer orders.
• Understands kk-electronic products, services and capabilities. Familiar with components used in turbine control and electrical systems.
• Understands the wind energy industry, channels to market, competitors and buying influences.
• Follows all company policies, procedures and ethical standards.
• Provides back-up to Customer Service personnel and Distribution Team Lead.
• Maintain account relationships with key decision-makers at assigned accounts and cultivate long-term relationships at all levels of account organization.
• Engage in other activities as needed to fully satisfy the customer.
• Perform other duties as assigned by the Service Sales Manager as related to the position.

Skills, Competencies, Experience & Attributes Required:

• Electrical & electronic educational background with good skills in sales process activities.
• High level of competence in practical electrical & electronic pricing strategies.
• Knowledge and experience with control systems, PLCs and industrial computer systems.
• Work experience related and knowledge of wind turbine control and electrical systems.
• 2-5 years of inside or outside sales experience in the wind energy industry or related markets selling similar control and electrical systems in a business-to-business environment.
• Demonstrated ability to successfully communicate electrical & electronic concepts to customers, service providers and engineers.
• A positive attitude and professional appearance along with the ability to thrive in a small company environment and build strong relationships with co-workers, customers and partners.
• Successfully perform duties with a sense of urgency.
• Must be persistent, action-oriented, results-driven and self-motivated.
• Strong interpersonal and customer service skills.
• Good written and verbal communication skills.
• Strong organizational skills, ability to set priorities and meet deadlines.
• Ability to prioritize and multi-task numerous activities but remain immediately available for incoming calls.
• Skilled using personal computer, Microsoft Office applications, Customer Relationship Management Software (CRM) and ERP systems.

Physical & Environmental Requirements:

• Ability to perform work, i.e. standing, stooping, walking and minor lifting.
• Travel and overnight stay is required on an as needed basis when customer visits are required.
• Willingness to travel to Europe for training and company orientation.
• Flexible approach to working hours.

This position is responsible for providing sales support through value proposition, products and services to customers. This position is responsible for responding in a timely manner to inquiries received by phone, e-mail, fax or mail. These inquiries include request for quotes, order entry, application assistance, product selection and resolving customer issues. Outbound activities include following up on quotes, opportunities, leads and maintaining account relations. The position is responsible for maximizing profitability and utilizes price optimization to realize sales growth at the best price. The position is responsible for promoting and developing business opportunities through exceptional customer support.

Major Areas of Duties & Responsibilities:

• Handling customer inquiries for parts and services received by phone, e-mail, fax or mail.
• Conduct  in-person sales calls to present company capabilities, close a sale and resolve customer issues.
• Prepare and process quotations in a timely and accurate manner per customer requests.
• Regular outbound calling to follow-up on quotations to ensure high closure rate, identify opportunities and qualify leads.
• Maintains pricing data for North American customers and inputs appropriate pricing in Axapta master data.
• Provides application and product selection assistance.
• Provides support to Service Sales Manager & Channel Partners.
• Assist as needed to process customer orders.
• Understands kk-electronic products, services and capabilities. Familiar with components used in turbine control and electrical systems.
• Understands the wind energy industry, channels to market, competitors and buying influences.
• Follows all company policies, procedures and ethical standards.
• Provides back-up to Customer Service personnel and Distribution Team Lead.
• Maintain account relationships with key decision-makers at assigned accounts and cultivate long-term relationships at all levels of account organization.
• Engage in other activities as needed to fully satisfy the customer.
• Perform other duties as assigned by the Service Sales Manager as related to the position.

Skills, Competencies, Experience & Attributes Required:

• Electrical & electronic educational background with good skills in sales process activities.
• High level of competence in practical electrical & electronic pricing strategies.
• Knowledge and experience with control systems, PLCs and industrial computer systems.
• Work experience related and knowledge of wind turbine control and electrical systems.
• 2-5 years of inside or outside sales experience in the wind energy industry or related markets selling similar control and electrical systems in a business-to-business environment.
• Demonstrated ability to successfully communicate electrical & electronic concepts to customers, service providers and engineers.
• A positive attitude and professional appearance along with the ability to thrive in a small company environment and build strong relationships with co-workers, customers and partners.
• Successfully perform duties with a sense of urgency.
• Must be persistent, action-oriented, results-driven and self-motivated.
• Strong interpersonal and customer service skills.
• Good written and verbal communication skills.
• Strong organizational skills, ability to set priorities and meet deadlines.
• Ability to prioritize and multi-task numerous activities but remain immediately available for incoming calls.
• Skilled using personal computer, Microsoft Office applications, Customer Relationship Management Software (CRM) and ERP systems.

Physical & Environmental Requirements:

• Ability to perform work, i.e. standing, stooping, walking and minor lifting.
• Travel and overnight stay is required on an as needed basis when customer visits are required.
• Willingness to travel to Europe for training and company orientation.
• Flexible approach to working hours.