Position Overview:
The primary responsibility of the Manager - Sustainability is to manage the Sands ECO360 Global Sustainability program for Sands Bethlehem (the “Sands”). All duties are to be performed in accordance with departmental and Sands polices, practices, and procedures.
Essential Responsibilities:
- Manage the Sands ECO360 Global Sustainability program at Sands Bethlehem.
- Drive energy and water conservation projects, and recycling efforts for the PA property.
- Manage Sands Bethlehem sustainability compliance and auditing, including pursuing of new and maintenance of existing sustainability certifications and rating standards.
- Supply all property as well as event specific sustainability reporting including utility consumption, carbon reporting inputs, waste management and recycling.
- Ensure implementation of Sustainable Development Standards for remodels and renovations.
- Assist with the Sands ECO360 Meetings Program.
- Oversee Sands ECO360 team member engagement program.
- Assist in development and implementation of external sustainability communication plan, and participate in and contribute to sustainability forums as applicable to represent Sands Bethlehem.Support the enhancement of sustainability operating and development standards.
- Work with Sands ECO360 global team on special sustainability projects.
- Possess a working knowledge of all department and company policies and procedures and Rules of Conduct and must enforce the same.
- Render advice, and provide expertise or judgment based on information gathered, studied, analyzed or reviewed.
- Arrange timeline to complete tasks and department assignments or projects, and meet the deadlines related to those assignments.
- Work on actual project or service to help achieve the objectives of the department.
- Evaluate information to render an opinion or take action based on that information that will impact the department or function.
- Focus on achieving the goals or objectives of the department.
- Evaluate the schedule or timelines related to the completion of assignments, while maintaining service and/or product quality.
- Develop a working knowledge of all PGCB rules, regulations and Internal Controls applicable to your position.
- Must read and understand the Sands Compulsive and Problem Gambling Plan with regards to how to conduct business in this position and specifically the regulations prohibiting service to minors and/or intoxicated persons.
- Create a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment; adherence to the company’s status quo third party representation philosophy; compliance with company policies, legal requirements and collective bargaining agreements.
- Authority to issue a complimentary in accordance with the Sands Comp Matrix.
Minimum Qualifications:
Minimum Employment Requirements:
- 21 years of age, proof of authorization/eligibility to work in the United States.
- Four Year College degree.
- Ability to communicate effectively in a positive/upbeat fashion utilizing English; both in oral and written form.
- Interpersonal skills with focused attention on guest needs to deal effectively with all business contacts.
- Maintain a professional, neat and well-groomed appearance adhering to the Sands appearance standards.
- Maintain consistent adherence to the Sands Customer Service Standards (Standards of Steel).
- Must be able to work varied shifts, including weekends and holidays.
Specific Position Requirements:
- Minimum BA/BS degree required in engineering, business, sustainability or relevant work experience.
- Either a MBA or Masters in Engineering or sustainability preferred.
- Minimum 3 years’ experience in sustainability or a related field preferred.
- Energy and sustainability technology identification and implementation experience preferred.
- Familiarity with sustainability programs including LEED rating standard, Green Key, etc.
- Ability to manage cross-functional teams to deliver exceptional results.
- Strong interpersonal and communication skills are essential.
- Analytical mindset and ability to create meaningful reports, and support establishment and implementation of corporate standards.
- Regular presentations to senior leadership.
- Travel may be required.
- Physical ability to access all areas of the property.
- Ability to withstand prolonged standing, stretching, bending and kneeling without restriction, work indoors, outdoors and be exposed to various environmental factors such as, but not limited to CRT fatigue, noise, dust, cigarette smoke.
- Ability to work in a fast-paced, busy, and somewhat stressful environment and maintain physical stamina, proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines.
- Ability to lift or carry a minimum of 20 pounds, unassisted, in the performance of specific tasks assigned.
- Ability to work with others, communicate well, receive direction; review your own work.
- Maintain a positive attitude toward work and interface with guests in a friendly and polite manner.
- Ability to address stressful situations with clients with dignity and the utmost tact and politeness.
- Must be able to work with others, communicate well and receive direction when needed to achieve department goals and objectives.
- Must be able to qualify for, apply for and obtain a Pennsylvania Gaming Control Board license if required.
Work Environment:
- Ability to meet Specific Position Requirements and perform Position Responsibilities for this position.
- Ability to clearly present information through the spoken or written word; talk with customers or employees; listen well.
- Ability to be alert to customer needs to remedy or present a solution to a question, service request or service breakdown.
- Ability to bring about results from ordinary circumstances; prepare for problems or opportunities in advance; undertake additional responsibilities and respond to situations as they arise with or without supervision.
- Ability to be tactful and polite, maintain confidences, and foster an ethical work environment; handle all situations honestly.
- Ability to maintain standards despite pressing deadlines; to do work right the first time.
- Ability to act in accordance with established guidelines; follow standard procedures; recognize and comply with written rules or practices.
- Ability to adapt and interact with people who have different values, cultures, or backgrounds, be of service to potentially difficult people, recognize the benefits of having a diverse workforce.
- Ability to develop a rapport with others and recognize their concerns and feelings; build and maintain long-term associations based on trust; help others.
- Ability to share due credit with coworkers; display enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and display team spirit.
- Able to demonstrate a high level of service delivery-to do what is necessary to ensure customer satisfaction, deal with service failures and prioritize customer or client needs.